If you receive defective or wrong merchandise that is not able to be rectified, Chair for the Office will not charge you a restocking fee or shipping. Chair for the Office will only accept returns in the cases of damaged/defective goods, warranty returns, or incorrectly shipped orders.
In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Chair for the Office. Except in the case of warranty returns, Chair for the Office must receive this request no later than ten (10) days from receipt of the merchandise. You may request an RMA number by contacting us at the email address or phone number shown above. No merchandise may be returned without an assigned RMA number.
When requesting an RMA number, please include the following:
- Your order number.
- The item number of the products you wish to return.
- The quantity of the item you want to return.
- The reason for the return.
Note: All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.
Generally your order will ship within one or two business days. If you contact us at 866-537-7047 and we are able to cancel the order prior to shipment, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund. If the order has shipped, it will be subject to restocking charges as described in our shipping policy. Cancellations or returns must be authorized in advance.
The shipping company should contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.
If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If the package appears even slightly damaged, write “Package Damaged” when you sign for delivery. Contact us immediately if there is obvious damage or no later than 10 days if there is hidden damage. Please notify Chair for the Office at 866-537-7047 and arrangements will be made for a new product to be delivered.
Tips to Reduce Your Inconvenience of Returns
- Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery.
- Don’t damage or discard any shipping materials, packing or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.